Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a crypto casino we haven't covered yet? This page explains how to reach Crypto Casinos and what kind of queries we're best placed to help with.
What we can help with
Crypto Casinos is an independent research and comparison site covering crypto casinos available to US players. We don't operate any casino, hold any player funds, or process any deposits or withdrawals ourselves — so our team can only speak to the content on this site, not to your personal account at a specific operator. That said, we're glad to hear from readers on:
- Corrections — an outdated bonus term, a licensing detail that's changed, or a payout speed that no longer matches what we've reported
- Suggestions for sites to research for future rankings
- General questions about how we score and rank the sites listed on cryptodon.lol
- Feedback on the site itself, including anything unclear in our guides
- Press or partnership enquiries
What to contact the casino directly for
Some questions can only be answered by the operator you've signed up with, not by us. If your query falls into one of these categories, your fastest route is the casino's own support team, usually reachable through live chat or a support email listed on their site:
- Deposit or withdrawal delays on your own account
- Identity verification (KYC) requests you've received from a specific operator
- Bonus credit or wagering progress on your account
- Account access, password resets or two-factor authentication issues
- Closing an account or requesting self-exclusion
We review offers such as BetPanda's cashback, CoinPoker's welcome bonus, and similar promotions from other listed sites in good faith based on published terms, but we can't intervene in an individual dispute or override a casino's own decisions about an account.
Before you reach out, check these first
A lot of the most common questions we get are already answered elsewhere on the site, which will usually get you a faster answer than waiting for a reply:
- If your question is about gambling limits, self-exclusion tools, or where to find support if play is becoming a problem, our Responsible Gambling page covers the tools available and the National Problem Gambling Helpline (1-800-GAMBLER)
- If you want to understand how we rate and rank sites, or who's behind Crypto Casinos, see our About Us page
- If your question is about how this site operates, affiliate links, or the rules that govern use of cryptodon.lol, check our Terms and Conditions
A note on what we're not able to answer
We're not able to give tax or legal advice. US players are generally liable for tax on gambling winnings and on any crypto gains, and the legal standing of offshore crypto casinos for US players sits in a grey area rather than being clearly regulated in most states — we can point you to general information, but for anything specific to your situation, a qualified tax or legal professional is the right person to ask, not us. Similarly, we won't advise on ways to get around a casino's KYC checks, state restrictions, or geoblocking — those checks exist for legal and security reasons, and it's not something we'll help work around.
Response times and what to include
We're a small editorial team, so replies aren't instant, but we do read everything that comes in. If you're reporting an error in a review, it helps to tell us which site, which specific detail (bonus amount, wagering requirement, licensing jurisdiction, payout time, etc.), and where you saw the discrepancy — that lets us verify and correct it faster.
Whatever you're getting in touch about, this site is intended for adults of legal gambling age only — 18+ or 21+ depending on the operator and your state's rules — and nothing here is a substitute for checking your own state's laws before playing at any offshore crypto casino.